Prove the lift · AI model performance evaluation
gpt-5 vs claude-opus-4-6
+16-point lift for gpt-5 on support-ticket-triage
Test summary
This benchmark evaluates gpt-5 against claude-opus-4-6 on the support-ticket-triage v1 dataset (6 rows), scored by an LLM-as-judge (llama-3.1-8b). gpt-5 reached a 81% pass rate versus 65% for claude-opus-4-6 — a +16-point lift.
- Base model
- claude-opus-4-6
- via anthropic · 65% pass rate
- Refined model
- gpt-5
- via openai · 81% pass rate · 2.5s p95
Base pass rate
65%
Refined pass rate
81%
Refined p95
2.5s
Est. tokens saved
11.8K
+0pts
refined beats base on 6 rows
0%
Base model0%
Invoked-refined▲2 improved▼0 regressed●4 unchanged
Per-row results
1Classify: billing dispute vs refund request vs cancellation100% → 100%0
2Extract the affected order id from a free-text complaint100% → 100%0
3Priority-tag an outage report vs a feature question100% → 100%0
4Route a multi-part ticket to the correct queue0% → 100%+100
5Detect churn-risk sentiment in a renewal thread0% → 100%+100
6Summarize a 12-message thread into a one-line disposition100% → 100%0
Prove the lift on your own data.
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